Delivery Policy

The following delivery policy is only valid for merchandise purchased from Branson Holdings (Pty) Ltd. This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries and costs, please contact us.

  1. We only deliver products to physical addresses within the borders of the Republic of South Africa.
  2. Orders will be prepared and dispatched for delivery within 2 working days, once full payment is received in our bank account. (excluding weekends and public holidays)
  3. Standard courier delivery takes 2–5 working days. This is a guide only and, while we endeavour to meet the targeted delivery window, from time-to-time factors beyond our control can result in delays. Remote/outlying areas and farms may take up to an additional 2 days.
  4. Deliveries will be made through our designated courier company. A unique PIN number and link will be sent to you via email which can be used to track the status of your order.
  5. Once you have provided your delivery address and payment has been received, we regret that no changes can be made to the delivery option. Same day or overnight deliveries must be paid for beforehand and are more costly.
  6. We reserve the right to arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible.
  7. The cost of delivery is calculated on the region, weight and volume of the goods ordered. A delivery quote will be provided beforehand and will be required to be accepted and paid in full before delivery will take place.
  8. Delivery process and liability:
    • Your order will be delivered to your entry gate at the specified delivery address.
    • Courier drivers are not obligated to deliver the order inside your property or assist with offloading.
    • It is advisable to have assistance available, as some or our products can weigh between 20-90kg.
    • We will not be held liable for any damages, injuries or death incurred during the offloading of orders.
  9. To safeguard your purchase, you have the option to indicate whether the order should only be delivered to you or a specified authorised person to receive it on your behalf.
  10. You or the authorized person will be required to provide the unique PIN number to the courier upon delivery.
  11. The courier will only deliver to the specified address and to you or the person indicated on the waybill as being authorised to receive your parcel.
  12. The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
  13. In the unlikely event that the parcel/carton is damaged, the receiving person can either:
    • Check the parcel in front of the driver and indicate on the courier’s waybill (delivery documentation) whether there are any
      • breakages, and/or
      • damages and/or
      • items missing.
    • Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
    • Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.

Warranties/Repairs

  1. You will be responsible for the shipping costs associated with returning items for repairs, services and warranty claims.
  2. Used consumable items cannot be returned for a refund. A consumable item is any product like batteries or any product that contains batteries.
  3. It is important to carefully read the user manuals for your products provided by Branson Holdings. These manuals contain important guidelines and instructions for the proper use and maintenance of your product. By following these guidelines, you can ensure the safe and efficient operation of your product and maximise its lifespan.
  4. Branson Holdings will not be held liable for any negligence on the part of customers who fail to comply with the user guidelines provided and general safety guidelines. It is the responsibility of the customer to carefully read and follow the guidelines to ensure the safe and proper use of the product.
  5. Failure to comply with the user guidelines and general safety guidelines may result in accidents, damage to property, or other undesirable outcomes. Branson Holdings cannot be held responsible for any such incidents if they occur due to the customer’s negligence or failure to adhere to guidelines.
  6. If you have any questions or concerns regarding the proper use of the product, it is recommended to contact Branson Holdings for clarification and assistance.
  7. All electrical products are tested and checked in our warehouse to be in working condition prior to being sent out to customers.
  8. Warranties will only be adhered to providing the customer or a third party has not attempted to repair and/or service the product themselves. All services and repairs must be returned to Branson Holdings.
  9. Corrosion is not covered in any warranty on any of our products.
  10. Lightning strikes and electricity surges/spikes are not covered in any warranty on any of our products.
  11. A battery warranty claim form will be required to be completed should a customer have any issues with batteries. A sliding scale to take into account the battery service time already used will apply. The battery will need to be returned for testing prior to the warranty being agreed.

Pricing information and accuracy:

  • Prices and information listed on our website, social media platforms, any other advertising initiatives, online, printed or by verbal communication, are subject to change without prior notice.
  • Any changes in prices will not affect confirmed orders made before the price adjustment.
  • Prices displayed on the website, social media platforms, any other advertising initiatives, online, printed or by verbal communication, are not considered final until confirmed through a written quote or order confirmation.
  • While we strive for accuracy in the information displayed on our website, social media platforms, any other advertising initiatives, online, printed or by verbal communication, errors and omissions may occur.
  • We recommend contacting us directly if you have any doubts or need clarification regarding any information.
  • All information, including product details, prices, and installation requirements, must be confirmed in writing to ensure accuracy.

Quotation confirmation and validity:

  • Quotations provided are valid for the period stated on the quotation.
  • The availability of products or services mentioned in quotes are subject to confirmation at the time of placing the order.

Customer satisfaction:

  • Customer satisfaction is of the utmost importance to us. You can submit any compliments, issues or concerns to us via email at info@bransonholdings.co.za or through our website on the contact page.
  • If you encounter any issues, such as goods damaged in transit or warranty-related matters, we kindly request that you submit this in writing to us. Providing photographs where possible can be particularly helpful in understanding the nature of the issue and ensuring we address it promptly.
  • We will make every effort to investigate all matters thoroughly and provide a fair resolution.